Shipping policy

- Any freight charges we quote are for shipping only and does not include any insurance cover. Insurance is optional and charged at $2.50 per $100 of value. To add insurance to orders, you must add one unit of insurance per $100. Thus any orders which has any goods damaged or lost that insurance has not been paid, will not be replaced/reimbursed. Customer is encouraged to take up insurance if they wish to protect themselves against any damage/loss items in transits or whilst being carried by Australia Post.

- Deliveries are dispatched daily at 12pm AEST on weekdays. Slabcoating requires up to 2 weeks for drying and curing and will be shipped as soon as possible

- Freight rates are fixed per order. If we are able to combine multiple completed slab orders, we will do so and refund any extra postage charges

- Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.

- The customer is responsible to be available for delivery and to sign and accept the goods, otherwise these may be relocated to your nearest Auspost outlet.

- In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.

- The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.

- Customers can track their order using the consignment numbers given in your email confirmation and delivery status can be tracked via the courier's website

- Goods shipped are packed with adequate protective packing materials, as a result, this may increase the size and weight, however, the risk of damage is minimised greatly.